Adding to the fact it took them 3 months to actually look at the card, I decided that I need to distance myself from a company that doesn't care at all about little clients like me. I made a stupid mistake purchasing an HDX for spare parts or repair on eBay, but I have never suspected the card would be refused to be repaired by AVID. But I was about to give Avid another chance with an HDX system. It turned out that with high quality Thunderbolt interfaces it works superior to Pro Tools HD Native regarding latency compensation (for example automation touch moves are compensated in Reaper!). But recently I decided I would learn Reaper, thinking that it would be nice to have another inexpensive DAW for quick work. I've been hang up on HD Accel because I liked low latency with the external analogue outboard. Regarding Pro Tools I have had a very successful studio career with 3 different HD Accel and 1 HD Native systems that I owned for past 13 years. So I went with Allen&Heath dLive instead (fantastic decision by the way). I almost purchased an S3L for live shows, but the support was dropped only a few years after they announced it. In the past few years I have been becoming more and more disappointed with Avid and the way they handle relations with their customers. In addition to all this, the card is no longer repairable due to the level of damage." In other words, the card had been modified to change it’s functionality as a Pro Tools HDX Card into an E3 Engine HDX Card for Live Sound which is a process we can no longer reverse. These modifications seem to have been performed in order to convert the card into an E3 Engine compatible HDX card which is a non-reversible transformation, and the signs of usage show that it was used inside of an E3 Engine. "After the first inspection by our repair team it appears that the HDX card with serial number BLDJ元3600208D has signs of having been heavily intervened by the previous owners (the face plate, shroud and fan are missing, it also looks like some components were desoldered and removed from the PCB). When I finally agreed to get the card fixed for $850 plus VAT at the beginning of January, I received the information at the end of February that the card would not be fixed by Avid. During 3 months when the card has been held by either Avid or the dealer I have been given contradicting quotes for the repair ranging from free to over $1300. By far it is the slowest customer support I have ever experienced in my life. And I used paid ULTIMATE support plan to get in touch with Avid regarding this. It took AVID around 3 months to actually look at the card after I sent it to the appointed dealer back in November 2018.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |